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Massage Warehouse guarantees satisfaction with every product we sell. If an item does not meet your expectation, please follow these procedures within 30 days from the date of shipment to insure a prompt replacement, refund, or credit.
New and Un-opened Returns within 30 days: We are happy to accept products that are returned within 30 days from the date of shipment in new condition and in their original packaging. Customer is responsible for return shipping cost. Items returned after 30 days will incur an additional
10% Restocking Fee. Items over 90 days may not be returned
Non-Returnable Items: For obvious reasons, we cannot accept returns on opened products like oils, lotions, personal care products, creams, books, videos, music, CDs, DVDs, brochures and software. Returns on washed linens, worn clothing, or used disposable garments will not be accepted. Special orders and custom built tables are non-returnable.
Defective/Damaged Products: Although we carry high quality products, we recognize that sometimes there will be that occasional defective or damaged unit that you were unlucky enough to receive. Within the first 30 days of the date you receive your order we will be happy to replace or repair the item at no additional cost to you.
Please call Customer Service at 1-800-910-9955 and they will walk you through the returns process.
How to Return Non-Defective Products: All returns MUST have a Return Authorization Number (RA#) printed on the outside of the shipping box. If we don't see an RA#, the box will be returned to you at your expense. Please follow these steps to insure a prompt replacement, refund, or credit:
- Call 1-800-910-9955 and ask for Customer Service. After speaking with a representative, you will be issued a Return Authorization Number (RA#). YOU MUST RECEIVE a Return Authorization Number before sending back a product.
- Include a note stating purchaser's name, address and order number and reason for return. Be sure to include RA#.
- Using a good carton, return package via insured US Mail, UPS or FEDEX.
- Send returns to:
Massage Warehouse
Returns Department
360 Veterans Parkway, Suite 115
Bolingbrook, IL 60440
United States
- Keep a record of shipment until you have received credit or replacement merchandise.
For a PDF printable copy of our Return Form, including an address label, click here
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